Exchange Policy

No return only exchange We have made the exchange process simple and straightforward. Follow these steps to initiate your exchange:

1. Contact Customer Support:

   • Reach out to our customer care team via email or through our website’s contact form. Provide your order number, details of the product you wish to exchange, and the reason for the exchange (e.g., wrong size, different color, or any other issue).
   • Our team will review your request and get back to you within 24 to 48 hours with further instructions.

2. Shipping the Item:

   • Once your exchange request is approved, you will receive instructions on how to send the item back to us.
   • You can choose to ship the item yourself or, in some cases, we may arrange for a pickup, depending on your location.
   • Please ensure the item is securely packed to avoid any damage during transit.

3. Exchange Confirmation:

   • Once we receive the product and it passes the quality check, we will initiate the exchange process. You can then choose to receive the same product in a different size or color, or select an entirely new item from our collection.
   • If there is a price difference between the exchanged items, we will either issue a refund for the difference or request additional payment, as necessary.

Shipping Costs and Exchange Fees:

• Free First Exchange:
  • We offer a free first exchange for all items. You won’t be charged for the exchange shipping cost if it’s your first exchange request on a particular order.
• Subsequent Exchanges:
  • If you request more than one exchange for the same order, any additional shipping fees will be borne by you.
• International Orders:
  • For international orders, customers will be responsible for the shipping costs for sending the product back to us and for the new item’s delivery. We advise international customers to carefully review their orders before finalizing their purchase to minimize the need for an exchange.

• Damaged or Defective Items:

At Baaz Couture, we take pride in the quality of our products. However, if you receive a damaged or defective item, we sincerely apologize for the inconvenience caused. In such cases, we will offer an exchange for the same product or provide you with an option to choose a different item from our store. only offer returns for the damaged product return timeline is 7 days from the date of delivery

1. Reporting the Issue:

   • If you receive a damaged or defective item, please notify us immediately within 48 hours of delivery by contacting our customer care team with clear pictures of the defect or damage.

2. Exchange Process for Damaged Items:

   • Once we verify the issue, we will arrange for a replacement product or provide an exchange for a different item of your choice.
   • You will not be charged for the shipping costs in case of an exchange due to a damaged or defective product

   • Refunds and Credits:

     • Price Differences:

       • If you choose an item of lesser value for the exchange, we will provide store credit or process a partial refund for the price difference.
       • If the item you choose for the exchange is of higher value, we will request additional payment before shipping the new item to you.

     • Processing Time:

       • Once we receive your exchanged item and complete the quality check, your new item will be dispatched within 5-7 business days.
       • In case the requested item is unavailable, you will be notified, and you can either choose another item or you can request for refund
       • once approved refund will be process within 10 to 15 working days
     .

Important Notes:

• The exchange process may take longer during high-volume periods, such as sales or holiday seasons. We appreciate your patience and understanding in such cases.
• Baaz Couture reserves the right to refuse an exchange if the item returned does not meet our quality control standards or the exchange criteria mentioned above.
• In rare cases, if we find the product to be damaged, used, or missing any accessories, the exchange request will be denied, and the product will be sent back to you.

Contact Us:

If you have any questions or concerns regarding our exchange policy or need assistance with initiating an exchange, feel free to reach out to our customer care team. We are here to assist you every step of the way to ensure you have a delightful shopping experience with Baaz Couture.

Thank you for choosing Baaz Couture. Your satisfaction is our priority, and we look forward to serving you with the best in fashion and customer service!